Shipping policy
SHIPPING POLICY
Last updated: July 2026
1. PROCESSING TIME
All orders are processed within 1-3 business days after payment confirmation. During peak seasons processing may take up to 5 business days.
2. SHIPPING TIMES & RATES
Shipping times and rates vary by destination and will be displayed clearly at checkout before payment. A tracking number will be sent to your email once your order ships.
3. ORDER TRACKING
Once your order ships, you will receive a confirmation email with a tracking number. Please allow 3-5 days for tracking information to update.
4. TRACKING DELAYS
Tracking information may not update immediately after shipping. Please allow up to 5 business days for tracking to become active. Woodnestcraft is not responsible for delays in tracking updates provided by the carrier.
5. CUSTOMS & DUTIES
Woodnestcraft is not responsible for any customs fees or import duties charged by your country. These fees are the sole responsibility of the customer.
6. CUSTOMS INSPECTION
Packages may be opened and inspected by customs authorities. Woodnestcraft is not responsible for any delays caused by customs inspection.
7. SPECIAL NOTES BY DESTINATION
🇺🇸 United States
Shipping cost: $9.99 (free for orders $55.00 and up)
Estimated delivery: 7-21 business days
🇪🇺 Europe
(Austria, Belgium, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden)
Shipping cost: $11.99 (free for orders $65.00 and up)
Estimated delivery: 8-25 business days
🌏 Asia
(Hong Kong SAR, Indonesia, Japan, Malaysia, Philippines, Singapore, Thailand, Vietnam)
Shipping cost: $11.99 (free for orders $65.00 and up)
Estimated delivery: 10-27 business days
Some remote areas may experience longer delivery times.
🌍 Canada & Australia
(Canada, Australia)
Shipping cost: $13.99 (free for orders $65.00 and up)
Estimated delivery: 10-27 business days
🌐 Rest of World
(Chile, Egypt, Mexico, Morocco, New Zealand, South Africa)
Shipping cost: $16.99 (free for orders $70.00 and up)
Estimated delivery: 10-40 business days
Delivery times may vary depending on local postal services and customs clearance.
8. PARTIAL SHIPMENTS
In some cases, your order may be shipped in multiple packages. You will receive a tracking number for each package.
9. HOLIDAY SEASONS
During holiday seasons including Christmas, New Year and Chinese New Year, processing and shipping times may be longer than usual. We appreciate your patience.
10. INCORRECT ADDRESS
Woodnestcraft is not responsible for orders shipped to incorrectly entered addresses. Please double-check your shipping address before completing your order.
If an incorrect address is provided and the package has already shipped, we are unable to redirect the shipment. A new order will need to be placed at the customer's expense.
11. PACKAGE MARKED AS DELIVERED
If your package is marked as delivered but you have not received it, please contact your local post office first, then reach out to us at team@woodnestcraft.com within 7 days.
12. UNCOLLECTED PACKAGES
If a package is returned to us due to failed delivery attempts or uncollected packages, the customer is responsible for additional shipping costs to resend the package.
13. LOST OR DELAYED ORDERS
If your order has not arrived within the estimated timeframe, please contact us at team@woodnestcraft.com and we will investigate and resolve the issue as quickly as possible.
14. FORCE MAJEURE
Woodnestcraft is not liable for delays or failures caused by circumstances beyond our control, including natural disasters, pandemics, war, strikes, or government restrictions.
15. CONTACT US
For any shipping questions:
team@woodnestcraft.com
Woodnestcraft
Trading name: Ron Bitton
Rachel Hameshoreret Street, Yavne, 8104656, Israel
We respond within 24-48 hours.