Refund policy

RETURN & REFUND POLICY
Last updated: June 2026

1. RETURN WINDOW
You have 30 days after receiving 
your item to request a return.
After 30 days all sales are final.

2. ELIGIBILITY
Item must be:
- Unused and in original condition
- In its original packaging
- Accompanied by proof of purchase

3. HOW TO START A RETURN
Email: woodnestcraft@gmail.com
Subject: RETURN - [Order Number]
We respond within 24-48 hours.
Items sent back without prior 
approval will not be accepted.

4. CANCELLATIONS
Orders can be cancelled within 
24 hours of purchase only.
After 24 hours the order may 
already be in process.
To cancel:
woodnestcraft@gmail.com
Subject: CANCEL - [Order Number]

5. DAMAGES AND WRONG ITEMS
If your item arrives damaged 
or incorrect, contact us within 
7 days of delivery with photos.
We will send a replacement or 
issue a full refund at no cost to you.

6. PARTIAL ORDERS
If you received only part of 
your order, contact us within 
7 days with your order number 
and photos.
We will ship the missing items 
or issue a partial refund.

7. PRODUCT UNAVAILABILITY
If a product becomes unavailable 
after your order is placed, we 
will contact you to offer an 
alternative or a full refund.

8. ORDER NOT RECEIVED
If your order has not arrived 
within the estimated timeframe, 
contact us within 30 days of 
the estimated delivery date.
We will investigate immediately.

9. RETURN SHIPPING
Damaged or incorrect items:
Return shipping is covered by us.

Change of mind returns:
Return shipping costs are the 
responsibility of the customer.

10. PARTIAL REFUNDS
Partial refunds may be granted for:
- Items returned in used condition
- Items returned in damaged condition
- Items returned after 30 days 
  at our discretion

11. NON-RETURNABLE ITEMS
The following cannot be returned:
- Sale items
- Gift cards
- Items returned after 30 days

12. EUROPEAN UNION (GDPR)
EU customers have the right to 
cancel or return within 14 days 
for any reason, provided the item 
is unused and in original packaging.

13. REFUNDS
Once your return is approved:
- Refund processed within 
  10 business days
- Refund issued to original 
  payment method only
- We cannot refund to a different 
  card or account
- Your bank may take additional 
  time to process the refund
- If 15 business days have passed 
  since approval, contact us

14. CONTACT US
Woodnestcraft
Trading name: Ron Bitton
Business registration: 207469412
woodnestcraft@gmail.com
Yavne, Israel
We respond within 24-48 hours.